FAQ's

Frequently Asked Questions

Technology

What if I find a formatting issue or a typo on the website?

If you happen to see a technical issue with the website, hang tight because we’ll be updating the site on a daily basis. If you’re noticing a persistent issue or lingering typo, please visit the Contact Us page.

How do I make my screen bigger or smaller?

If the type and images are too small on your screen, increase them by simultaneously pressing CTRL and “+” (CTRL/shift/+) on your keyboard. You can also decrease their size by pressing CTRL “-“(CTRL/shift/-) on your keyboard. For Macs, use the Command key instead of CTRL.

Security

How do I know it is safe to shop with you?

TheBestLife.com is committed to providing a safe and secure online experience. Please review our Privacy Policy to learn more about how we are protecting your personal information.

Is it safe to use my credit or debit card on your site?

Yes, it is completely safe to use your credit or debit card on our website. The Best Life understands how important the safety of your personal account information is to you. We guarantee that your card information is protected from unauthorized access. Visit the Privacy Policy page to learn more about how we are protecting your personal information.

Is it safe to use my credit or debit card on your site?

Yes, it is completely safe to use your credit or debit card on our website. The Best Life understands how important the safety of your personal account information is to you. We guarantee that your card information is protected from unauthorized access. Visit the Privacy Policy page to learn more about how we are protecting your personal information.

My Account

How do I retrieve a forgotten password?

To retrieve a forgotten password, click on the green Reset Your Password button located in the member login at the top of the homepage and enter the email address connected to your user account. Upon providing your email address, you will receive an email containing your new password. Please keep in mind that passwords are case-sensitive, so make sure your Caps Lock isn’t on and try typing your password again.

How do I unsubscribe from the Best Life Plan?

Once logged into your account, you can unsubscribe from the Best Life Plan by visiting the Cancel My Account page. Your account will not be deactivated until you click on the orange Cancel Account button.

How do I manage my Best Life profile?

To manage your Best Life profile, click on the My Profile button located at the top of your screen once you’re logged into your Best Life account. Once you are on your profile page, you can manage your personal information, public profile, billing information, program, activity level, phase, and meal preferences.

Best Life Plan Details

What is my dashboard?

After logging into your Best Life account, you are directed to a homepage which serves as your dashboard. Your dashboard stores all your Best Life information as you progress through the plan. If you navigate away from your dashboard page, you also have a mini dashboard located on the right-hand side of the page that follows you around as you explore the website.

How do I move from one phase to the next in the Best Life Plan?

The Best Life Plan is divided into three phases. At certain points in time, you will be prompted to move from one phase to the next. However, if you’re ready to move to the next phase before you have been prompted, simply click on the Phase button located on your dashboard.

How do I switch to and from the diabetes program?

The Best Life Plan offers two different programs: one program is for the general public and the other program is for those with diabetes and prediabetes. If you would like to switch from one program to the other, visit the My Account page and change your calorie level.

How can I submit my own recipe?

As long as you are a member of the Best Life Plan, visit the Submit Recipe page to submit your recipe and have a chance to be featured on the Best Life member website and Facebook page.

What does the My Victories section do?

When you’re living your best life, we encourage you to celebrate every victory. The My Victories section stores all the victories you have submitted so that you can reference all your latest triumphs, big or small, to help motivate you to keep moving forward.

How do I use the Today’s Goals section?

Today’s Goals are specifically tied to which phase you are currently in on the Best Life Plan. This section should be used as a daily checklist to help you regularly take manageable steps in the right direction.

If I have been accumulating points with the Best Life Plan before January 1, 2012, how do I redeem my points?

The rewards system that was in place prior to January 1, 2012, has been discontinued, but if you would like to redeem your points for a reward, please Contact Us.

If I was part of the Buddy Plan before January 1, 2012, why did my Buddy Plan settings disappear?

The Best Life Buddy Plan has been discontinued. We encourage you to engage with our active and thriving community where you can meet new people, join conversations and even build your own network of close friends. Visit the Community page to learn more.

Whom do I contact if I still have questions?

If you still have questions regarding the Best Life Rewards program, please visit the Contact Us page.